Kim Henderson, Managing Director of Cobalt Compass Solutions, on Client Retention and Building Trust

This week, Kim Henderson, managing director of Cobalt Compass Solutions, joins the podcast to talk about how she got started in the staffing industry and the lessons she’s learned during her career. She explains why companies shouldn’t wait for a potential economic downturn before assessing client loyalty and how proactively addressing weaknesses within your organization can provide useful information. Henderson also explores how creating a culture of gratitude and trust can help leave a lasting impression on your professional connections.